Have you received a damaged product? Please let us know as soon as possible by email or phone. It is sufficient to prove the damage with a picture. The claim will be settled by exchanging the product, sending a new one or giving you back your money. If the product is not working, or if it is defective, please do not hesitate to contact us and we will solve your case individually. Please describe the defect in detail in an email or call us. Subsequently, we will inform you about how the claim will be processed.
Customer Service
Phone: +421 948 943 399
E-mail: info@balabim.com
Contact Form
If you still decide to return the product, ship it together with the completed Claim Form and invoice to:
Ascona Trading s.r.o.
Boženy Němcovej 12
052 01 Spišská Nová Ves
Slovakia (Slovak republic)
Claim Form (please include it in the package)
