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+421 948 943 399

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FAQ

When will I get the order?	You can find the exact delivery date information in the details of each product (under the button “Add to Cart”). Orders received before 12:00 a.m. on a business day are shipped on the same day and delivered within one business day. This applies to orders, where the chosen payment method was either money on delivery or a payment card. Orders, where the chosen payment method was bank transfer will be shipped only after the payment has been received.
Can I change or cancel my order?	If your order has not been packed yet, it is still possible to change or cancel it. The fastest way is to call our customer department at +421 948 943 399 or send an e-mail to info@balabim.com.
How should I proceed when claiming goods?	If you have received a damaged product, please inform us immediately by email or by phone. It is sufficient to prove the damage with a picture. The claim will be settled by exchanging the product, sending a new one or giving you back your money. If the product is not working, or if it is defective, please do not hesitate to contact us and we will solve your case individually. Please describe the defect in detail in an email or call us. Subsequently, we will inform you about how the claim will be processed. You can find more information here: CLAIM.
How can I return the product?	You can return a product purchased from us within 30 days of its delivery. Just fill out the form for returning a product and send it back to our address. You can find more information here: RETURN OF GOODS.

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